The Division of Emergency Communications, also known as Kent Center is the true first responder to all Fire/EMS emergencies throughout Kent County. Our mission is to act as a vital and critical link between our public safety agencies and the citizens they protect and serve. We strive to ensure the preservation of life and property by treating all who use our services with professionalism, courtesy and compassion and by relaying accurate information in a timely and efficient manner. Our Communications Center provides countywide 911 emergency call-taking, dispatching and centralized communications services to 18 volunteer fire departments and 14 EMS agencies.
The Kent County 911 Center is dedicated to providing the highest quality 911 Service and committed to ensuring the prompt dispatch of the emergency services in your time of need. If at anytime you have concerns, you should immediately contact Assistant Director, Kevin R. Sipple at (302) 734-6040 or by email Kevin.Sipple@KentCountyDE.gov.
Our community’s first responders, while independent of the County, work closely with the Department of Public Safety to provide public safety to residents. Please select the service below to locate and contact the organization you seek. Please remember to call 911 in an emergency situation.
North Bowers Fire Department
3285 Main St. Frederica, DE 19946
Phone (302) 335-4640 Fax (302) 335-1324
www.bowersfire.com
Camden-Wyoming Fire Company
200 E. Camden-Wyoming Ave. Camden DE 19934
Phone (302) 697-8671 Fax (302) 697-7975
www.cwfc41.com
Carlisle Fire Company
615 N.W. Front St. Milford DE 19963
Phone (302) 422-8001 Fax (302) 422-2146
www.carlisle42.com
Cheswold Fire Company
371 Main St. Cheswold DE 19936
Phone (302) 736-1516 Fax (302) 736-6237
www.cheswoldvfc.com
Citizens’ Hose Fire Company
103 W. Commerce St. Smyrna DE 19977
Phone (302) 653-9858 Fax: (302) 653-9422
www.citizenshosecompany.com
Clayton Fire Company
214 Railroad Ave. Clayton DE 19938
Phone (302) 653-7317 Fax: (302) 653-3712
www.clayton45.com
Dover Fire Department
Headquarters – 103 S. Governors Ave. Dover DE 19904
Station 2 – 911 Kenton Rd. Dover, DE 19904
Phone (302) 736-7168 Fax: (302) 736-7166
www.doverfire.org
Farmington Fire Company
20920 South Dupont Highway Farmington DE 19950
Phone (302) 398-4445 Fax: (302) 398-3720
www.farmington47.com
Felton Community Fire Company
9 E. Main St. Felton DE 19943
Phone (302) 284-4800 Fax: (302) 284-9581
www.feltonfirecompany.org
Frederica Vol. Fire Company
411 Frederica Rd. Frederica DE 19946
Phone (302) 335-3235 Fax: (302) 335-1169
www.fredericavfc.com
Harrington Fire Company
20 Clark St. Harrington DE 19952
Phone (302) 398-8931 Fax: (302) 398-4350
www.harringtonfireco.com
Hartly Vol. Fire Company
2898 Arthursville Rd Hartly DE 19953
Phone (302) 492-3677 Fax: (302) 492-3680
www.hartlyfire51.com
Houston Fire Company
143 Broad St. Houston DE 19954
Phone (302) 422-5811 Fax: (302) 422-3821
www.houston52.com
Leipsic Vol. Fire Company
318 Main St. Leipsic, Dover DE 19901
Phone (302) 674-0829 Fax: (302) 674-2694
www.leipsicvfc.com
Little Creek Vol. Fire Company
311 Main St. Little Creek DE 19961
Phone (302) 674-2149 Fax: (302) 674-0522
www.littlecreekfire.com
Magnolia Vol. Fire Company
2 N. Main St. Magnolia DE 19962
Phone (302) 335-3260 Fax: (302) 335-3587
www.magnolia55.com
Marydel Fire Company
110 Firehouse Lane, Marydel DE 19964
Phone (302) 492-9917 Fax: (302) 492-8428
www.marydel56.com
South Bowers Vol. Fire Company
57 Scotts Corner Rd Milford DE 19963
Phone (302) 335-4666 Fax: (302) 335-4273
Smyrna America Legion Ambulance Service
900 Smyrna Clayton Blvd. Smyrna DE 19977
Phone (302) 653-6465 Fax: (302) 653-9342
www.ambulance64.org
Saint Francis Healthcare – City of Dover
1001 S. Bradford St. Suite 2 Dover, DE 19904
Phone (302) 747-7012
The Delaware Emergency Notification System (DENS) is a notification system dedicated to notifying Delaware residents in the event of an emergency in their area. The Kent County Emergency Communications Division, along with the Delaware Emergency Management Agency, encourages residents who exclusively use mobile telephones to register their numbers in a statewide database that will be used for the Delaware Emergency Notification System.
Additional information regarding this program is available on the Delaware Emergency Management Agency website.
To register click below.
https://dema.delaware.gov/onlineServices/index.shtml?dc=dens
Most of us take this important task for granted; a guarantee that someone else will be there on the other end of the phone, ready to help at a moment's notice. As simple as it may seem, the system of 911 is both very clever and very sophisticated. Lets take a look at what happens when you call.
Most phones have the capability to dial into 911.
When you dial into 911:
- The signal goes to the phone company's database.
- There, it finds out the information that you supply the phone company when you start your service.
- Then your signal, along with the information is sent to us in the form of Automatic Name and Location information (ANI/ALI).
Our 911 Center is now Phase II compatible with most cellular telephone companies. After ten seconds we can send a signal to your phone to request your GPS coordinates. With most cellular carriers we can determine your location to within about 50 feet.
When you dial 911 please stay on the line, do not hang up! Calls into 911 are taken in the order in which they are received.
The Dispatcher answering your 911 call determines the type of service needed using a proven and efficient interview process. They provide initial help if necessary and then immediately contact the appropriate emergency agency to provide assistance.
The Dispatcher is the first link in the Fire/Medical Survival Chain, providing Pre-Arrival and Post-Dispatch instructions to callers with a fire/medical emergency. Critical procedures such as CPR, airway management, and childbirth, just to name a few, can be started before more advanced help arrives.
The Dispatcher uses a Computer Aided Dispatch terminal. Together with a touch screen telephone interface, information about the caller's location and phone number is available for verification by the Dispatcher.
A Dispatcher is a public safety employee who asks questions to determine the who, what, where, how and why (as well as the what should/can/might be done) in a multitude of circumstances, in which the caller often mistakenly assumes that the answers are obvious.
The Dispatcher knows that action taken based on incomplete or inaccurate information can endanger callers, victims and the responders.
That is why he or she must make sure answers to questions are clear, complete and precise. If an answer is "far," for example, the Dispatcher must ask: "how far? " If someone is having chest pains in a large building," the Dispatcher must ask: "What's the best access to the patient?" You can help by being as precise and exact as possible when providing information during a 911 call.
Once the Dispatcher has analyzed the situation, the call is immediately routed by computer to a dispatcher for the appropriate emergency response (Police, Fire or EMS) to provide the service(s) needed.
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