Kent County Department Heads have selected ANDREW T. RIGGI, P.E. from the Department of Public Works as the December 2016 Employee of the Month.
Andy has been a Kent County employee since September 2012 and serves as an Engineering Project Manager III in the Division of Engineering. His primary duties include performing professional engineering work with emphasis on design and construction. In addition, he performs research, analysis, and assessments in order to develop reports and recommendations on proposed and ongoing projects.
Shortly after joining the staff, Andy proved his engineering prowess and coordination skills as the project manager for the $1.5 million HVAC upgrade, telephone replacement, and parking lot expansion projects at the Department of Public Safety all while the Emergency Operations Center remained fully functional.
But Andy’s most recent accomplishment pales in comparison. In mid-November, the $24 million Nutrient Removal & Expansion Project at the Kent County Regional Resource Recovery Facility was finally completed with much fanfare and well deserved accolades for the project manager. Andy was proactive in his approach and confidently managed numerous vendors and subcontractors in all phases of construction with ever present attention given to the budget and project timelines. His level of common sense and innovative problem solving puts him at the top of his profession.
According to Public Works Director Andrew Jakubowitch, “Andy spent countless hours working on this huge project no matter the weather or the hour of day. When challenges arose, as they always do, he was there with a unique solution. Not enough can be said about Andy’s positive, energetic and hard-working attitude. He values his team, he communicates well, and he gets things done.”
Congratulations Andy on a job well done!
Kent County Department Heads have selected KAREN COOPER from the Department of Finance as the November 2016 Employee of the Month.
Karen has been a Kent County employee since December 2004 and serves as a Property Specialist II in the Assessment Office. Her primary duties include processing the elderly and disability tax abatement applications, assisting customers on the phone and in person, making billing address changes, proofreading deed transfers, researching returned mail, and organizing and filing routing forms.
Karen is praised by her supervisor for her willingness to learn new tasks and to help out as needed. She recently aided her previous worksite, the Tax Office, by filling in during the busy tax season. Karen is devoted to mastering any job related skills and searches for ways to improve them to better meet the needs of the customers she serves. She consistently provides exceptional customer service to Kent County constituents, helping them to complete and turn in the necessary forms required for tax exemptions.
According to County Finance Director Susan Durham, “The Finance team is so very proud of the professional growth Karen has exhibited over the years. She has made a personal commitment to understand how all components of our organization are interconnected. As a result, Karen can offer a comprehensive and succinct explanation to any citizen inquiry. She not only knows where to find the answers to customer questions, she can explain “why” a particular procedure, process, or rule applies to a particular situation. This ability is incredibly valuable in the assessment office.”
Congratulations Karen on a job well done!
Kent County Department Heads have selected FRANCES S. GUNNING from the Department of Community Services as the October 2016 Employee of the Month.
Fran has been a Kent County employee since September 2002 and serves as a Library Technician in the Division of Libraries. Her primary duties include operating the bookmobile, assisting library patrons with book and material selection, cataloging and processing library materials, and assisting visitors with the public computers and Internet access.
Fran is praised by her supervisor for her outstanding customer service. She is devoted to meeting the needs of remote library users in underserved communities such as the Veterans Home, senior housing communities, daycare centers and charter schools. Fran knows her customers personally and has developed strong ties with patrons. Her dry humor and genuine interest in regular bookmobile users make Fran popular with the customers she serves.
According to County Librarian Hilary Welliver, “Fran is the Bookmobile’s most passionate advocate. The word ‘bookmobile’ literally means ‘books in motion’ and Fran is the epitome of that, making fifteen stops a week in every Levy Court District. She is the bookmobile’s sole operator – literally making the mobile library live up to our motto as The Friendly Library on the Highway.”
Congratulations Fran on a job well done!
Kent County Department Heads have selected EARL T. BRIEL from the Department of Public Safety as the September 2016 Employee of the Month.
Earl has been a Kent County employee since July 2008 and serves as Paramedic II and Special Operations Medic in the Division of Emergency Medical Services. His primary duties include treating patients using advanced emergency care procedures and insuring the high quality delivery of life support techniques.
Earl consistently demonstrates a high level of professionalism and expertise in patient care and is well respected by his co-workers and other partner agencies in public safety. Earl is a participating member of our Special Operations section and as such, is credentialed in Hazardous Materials Response and Technical Rescue. He continuously provides positive input on areas of operation in a meaningful and productive manner and frequently volunteers for departmental public relations initiatives.
According to Public Safety Director Colin Faulkner, “Earl has been a top performer in our Department who repeatedly demonstrates a high level of patient care this Department is known for. He is a consistent source of input in a positive manner for departmental initiatives and improvement opportunities. He is always friendly to others and easily approachable by our internal and external customers. He is praised by his supervisors for his teamwork, input and willingness to go above and beyond. Earl is well deserving of this honor.”
Congratulations Earl on a job well done!
Kent County Department Heads have selected JUSTIN T. HURLEY from the Department of Public Works as the August 2016 Employee of the Month.
Justin, a Maintenance Mechanic II in the Division of Wastewater Facilities, has worked for Kent County since October 2012. He is responsible for operating, maintaining, installing, and making repairs to pumps, valves, air release valves, all types of piping, and any other integral components in wastewater collection operations. Interestingly, Justin started his career here, the previous summer as a seasonal employee, cutting grass at the Regional Resource Recovery Facility.
Supervisors report that Justin has been instrumental in several major projects and there appears to be nothing that he can’t fix or fabricate to ensure that the County equipment functions properly. He is one of only three employees with the necessary skills to repair the ultraviolet (UV) disinfection system so that the County remains in compliance with the DNREC permit. One example of Justin’s creativity is the bearing replacement project at Pumping Station # 3. A contractor quoted an astronomical price with complete removal to repair the 302 horsepower pumps. A team of County mechanics determined that it was possible to quickly change out the bearings with the pumps in place. To complete the job, Justin was instrumental in fabricating specialty one-of-a-kind tools for the project. As a result, the project was completed successfully – saving the County thousands of dollars.
According to Public Works Director Andrew Jakubowitch, “Justin has proven to be an exceptional employee. His work on the PS#3 bearing replacement project is indicative of Justin’s ingenuity and the process is now standard practice at this station. He has consistently demonstrated his abilities as a superior mechanic. Justin is a hard worker, reliable and knows how to get the job done.”
Congratulations Justin on a job well done!
Kent County Department Heads have selected DEBORAH S. MOORE from the Recorder of Deeds Office as the July 2016 Employee of the Month.
Debbie has been a Kent County employee since November 2000 and holds the position of Deed Clerk II. Her primary duties include cash receipting, intake of recorded documents, and imaging various documents.
Over her 15 years of service, Debbie has gained in depth knowledge of deeds and mortgage recording processes and become cross trained in all aspects of administrative procedures. She performs a broad range of duties with a positive attitude. Debbie is praised by supervisors and co-workers for her willingness to lend a hand whenever needed, especially for Employee Council activities.
According to Kent County Recorder of Deeds Betty Lou McKenna, “Debbie is always cheerful and very knowledgeable about her job. She is very precise in her work and appreciates that the information recorded is a history of our time. Debbie loves people and genuinely cares about each and every customer.”
Congratulations Debbie on a job well done!
Kent County Department Heads have selected SCOTT E. TANNER from the Department of Planning Services as the June 2016 Employee of the Month.
Scott is the Permits Administrator in the Inspections & Enforcement Division and has worked for Kent County since January 1999. His duties include supervising the permitting staff and reviewing site plans for Code compliance. Prior to his transition to the Permits section last year, he served as Inspections Administrator.
Scott’s past experience in the building inspection and code enforcement areas has helped significantly in the overall coordination of tasks between internal office staff and the field staff. His understanding of all facets of the building process allows him to identify how all parts of the puzzle fit together on a project time line. That ability has greatly enhanced teamwork in the Division.
Scott was previously honored in October 2000, but has excelled in his new assignments over the past year by raising the bar on customer service and responsiveness. His expansive knowledge allows him to fill whatever role is required, but more importantly he can anticipate a need and take care of it before it becomes a problem.
“Scott knows exactly what an inspector is looking for in the field and he can readily identify if a citizen complaint is within the County’s scope of responsibility,” observed Planning Services Director SARAH KEIFER. “He makes sure the information collected at the beginning will produce positive results when a building project is completed or a complaint is resolved. This holistic view has certainly proven to be a noteworthy time saver.”
Congratulations Scott on a job well done!
Kent County Department Heads have selected MICHAEL V. BENNER from the Department of Administration as the May 2016 Employee of the Month.
Mike has been a Kent County employee since August 2014 and serves as Network Administrator in the Information Technology Office. His primary duties involve configuring and maintaining computer network firewalls, routers, and switches for the voice and data network and system architecture for the County’s multi-site, 300+ user environment.
Since his hire, Mike has replaced the unsupported County Complex phone system, condensed the functionality of 24 servers into five to save maintenance and electric costs, upgraded the County’s internet speed, and spent several weekends installing new network switches as part of a $170,000 project. More recently, Mike’s technical knowledge and dedication was critical to the successful conversion of the County e-mail system from GroupWise to Outlook. The effort took months of planning, coordination, and training with minimal end user impact.
According to Information Technology Director Kim Crouch, “It would normally take many years for an Administrator, like Mike, to fully grasp the infrastructure of a new employer’s network, but he quickly got up to speed and took the lead on a number of critical projects. Simultaneously with the email conversion project, Mike is converting user access from Novell to Active Directory, installing communications, network and internet at the new recreation center, and upgrading security measures for remote sites. His incredible technical ability keeps our I.T. systems operating and our end users productive.”
Congratulations Mike on a job well done!
Kent County Department Heads have selected KENNETH W. KELLY from the Department of Public Safety as the April 2016 Employee of the Month.
Kenny has been a Kent County employee since August 2013 and serves as Paramedic II in the Division of Emergency Medical Services. His primary duties include treating patients using advanced emergency care procedures and insuring the high quality delivery of life support techniques.
Kenny is praised by supervisors for his enthusiasm and positive attitude. He is dependable and has a great rapport with coworkers. This past winter, he and two fellow paramedics overcame numerous obstacles to treat patients including trudging through knee high snow on impassible streets to a cardiac arrest, shoveling snow to clear a path for basic life support stretchers, assisting elderly patient family members with snow removal, and employing active warming techniques to raise the core body temperature of a seriously injured fall victim.
According to Public Safety Director Colin Faulkner, “Kenny, like all our paramedics, is tireless in his commitment to deliver high quality advanced life support. He is devoted to achieving superior patient outcomes and doing whatever is necessary, including shoveling snow, to meet that goal. He is praised by supervisors for his teamwork and willingness to work whenever needed. Kenny is particularly deserving of this honor.”
Congratulations Kenny on a job well done!
Kent County Department Heads have selected JEREMY SHEPPARD from the Department of Community Services as the March 2016 Employee of the Month.
Jeremy serves as Assistant Director of Community Services – Parks & Recreation Division and has worked for Kent County since July 2001. He is responsible for managing the development and maintenance of the County’s five parks as well as ensuring that a comprehensive program of recreational activities are offered to the public.
Jeremy was originally hired as an entry level Recreation Program Supervisor and worked his way up through the ranks to his current Assistant Director position in 2009, when the formerly separate Division of Parks and Division of Recreation were combined under one manager. He has endeavored to build complementary relationships between the two work groups and the community as a whole. In addition to his numerous duties as Assistant Director, Jeremy has assumed a vital leadership role in the construction of the new Kent County Recreation Center.
According to Community Services Director Keith Mumford, “Jeremy has been there every step of the way in the final realization of our dream to build a recreation center and provide indoor sports and enhanced recreational activities to the community. His personal impact on the success of this effort cannot be underscored enough. Jeremy is passionate about parks and recreation and the positive effect each can have for the citizens of Kent County.”
Congratulations Jeremy on a job well done!
Kent County Department Heads have selected JOHN F. CALLAWAY from the Department of Public Works as the February 2016 Employee of the Month.
John, a Maintenance Mechanic III in the Division of Wastewater Facilities, has worked for Kent County since February 2012. He is responsible for maintaining, installing, and making repairs to operating pumps, valves, force main, gravity sewer main, laterals, and any other integral components in wastewater collection and transmission operations for the western area of the County.
John has worked his way up through the ranks to his current team leader position due to his outstanding work ethic and superior supervisory skills. In his role as workgroup leader, he can be counted on to get any job done no matter how difficult. In addition to holding a Commercial Driver’s License, John is also a nationally certified crane operator
According to Public Works Director Andrew Jakubowitch, “John is an exemplary employee who performs his job duties with a great attitude, bringing the best out in others he is working with. Never shying away from difficult projects, he accepts challenges and works hard to find solutions to any problem. John is a multifaceted leader and is a great asset for Kent County Public Works.”
Congratulations John on a job well done!
Kent County Department Heads have selected TRUDENA HORSEY from the Department of Finance as the January 2016 Employee of the Month.
Trudena has been a Kent County employee since July 2008 and holds the position of Accountant III in the Accounting section. She holds a Bachelors Degree in Accounting and a Master of Business Administration Degree from Wilmington University. In addition to managing the CDBG, NSP, library standards, and emergency management grant processes and reporting, overseeing reconciliation of E- commerce payments and reconciliation of banking and investments, she has assumed a greater role in analyzing budget requests and budget adjustments.
Trudena is crossed trained in daily and monthly General Fund functions as well as the Tax Office receipt functions which ensures the Finance Department and Tax Office run smoothly. Her ability to learn various concepts has also made her successful in assisting the Row Offices and Economic Development. Her professionalism and rapid proficiency in the County’s budget development process has proven to have a positive impact on the annual effort.
Trudena served on Employee Council from 2010 – 2014 including two terms as President.
According to Finance Director Susan Durham, “Trudena is a highly skilled accountant, has a positive attitude, and is upbeat. She applies her aptitude to evaluate fiscal trends and prepare financial reports, which are critical for grant funding requests. She has confidently shouldered her new role in budget development and implementation. Her thorough documentation of grant revenues and expenditures always receives high praises from auditing agencies and her ability to constructively engage co-workers in finding answers to complex problems always produces positive results. She is a valuable member of the Finance team and someone I can count on to get things done.”
Congratulations Trudena on a job well done!
Kent County Employee Council selected and Kent County Levy Court honored
KATHRYN E. RIDGWAY from the Department of Public Safety as the 2015 Employee of the Year.
Katie has been a Kent County employee since February 2002 and serves as a Dispatcher II in the Emergency Communications Division. Her primary duties include responding to numerous emergency and non-emergency calls, assessing the critical response required, and then dispatching the proper emergency service.
Supervisors regularly praise her positive attitude and willingness to work whenever needed with little advance notice. She is especially proficient at handling multiple calls at one time and providing a calming influence to frantic 9-1-1 callers.
According to Public Safety Director Colin Faulkner, “Katie exemplifies the high skill level of Kent County’s 9-1-1 dispatchers. She is extremely professional to callers and highly responsive to emergency personnel responding to a scene. She is extraordinary deft on the CAD system and almost daily demonstrates an unparalleled knowledge of the emergency medical dispatch and emergency fire dispatch protocols.”