Kent County Department Heads have selected AMY L. MINNER from the Department of Planning Services as the July 2020 Employee of the Month.
Amy started as a Permit Technician I with Kent County in January 2008 and currently serves a Permit Technician III. Her primary duties include performing highly technical work in the issuance of County permits and maintaining the efficient and effective operation of the Permit Service Center ensuring high employee performance, customer service and support to other departments.
Amy was previously recognized as the Employee of the Month in October 2015 and August 2010. Both times, her outstanding customer service skills, frequent praise from customers and dedication to the “Go Pink” campaign were given as reasons why she deserved the award.
During the COVID-19 pandemic response, Amy helped make the business continuity plan in her department particularly successful.
According to Director of Planning Services Sarah Kiefer, “During a period of exceptionally high permit demand, changes in how permits are submitted, changes in how we communicate with applicants without use of the front counter, and continued MGO testing and development, Amy kept everything moving as efficiently and effectively as possible. She handled the situation not only without complaint, but cheerfully. I am proud of how all of Planning Services was able to continue providing service in all areas, but Amy truly stands out and has been noticed by her coworkers for that fact as well.”
Congratulations Amy on a job well done!
Kent County Department Heads have selected EMS Captain JOHN A. TINGER from the Department of Public Safety as the June 2020 Employee of the Month.
John started as a Paramedic with Kent County in May 2006 and currently serves as the Administrative Officer in the division of Emergency Medical Services. His primary duties include responsibility for statistical data management, education and analysis of data for quality assurance in EMS operations.
John has accomplished many things during his career at the County including developing the Training Center into an official center recognized by both the County and State government, becoming the first SWAT Commander and assisting with the development of the SWAT team and bringing Combat Tactical Medicine Training and self-defense classes to all the staff. John regularly and actively engages with First Responders to communicate information and guidance from the Delaware Department of Health & Social Services. He is also a Registered Nurse.
During the COVID-19 pandemic response, John has communicated operational enhancements to each platoon and worked with staff daily to ensure they have requisite PPE for current and future needs. He has also developed an informational video and training for County employees about the proper use of PPE.
According to Chief Colin Faulkner, “John is an extremely energetic Administrative Staff Captain who constantly strives to improve operations and our ability to provide the very best emergency medical and traumatic response for our citizens. John’s collective accomplishments and straightforward energy for promoting our Division of EMS has clearly raised the bar for future personnel aspiring to enter the administrative ranks.”
Congratulations John on a job well done!
Kent County Department Heads have selected GREGORY J. MANSFIELD from the Department of Administration as the May 2020 Employee of the Month.
Greg started with Kent County in November 2015 and serves as a Computer Support Technician II in the Information Technology Office. His primary duties include troubleshooting computer hardware, software and/or network operating problems; responding to telephone calls to the I.T. Helpdesk; installing new computer hardware and configuring software; and assisting County employees with various computer related glitches. He was previously honored in October 2017.
At the outset of the COVID-19 pandemic, Greg took the lead to quickly install software upgrades on hardware to facilitate remote work or telework from home by County employees. He has made a point to report to the worksite almost every day since the business continuity response plan began in order to address various computer access issues.
In addition, Greg continues to perform has normal assignments working closely with the Department of Public Safety on the technical challenges of an around-the-clock operation, as well as the unique inter-agency needs of the Offices of Sheriff and Clerk of the Peace. He also provides backup to the Media Systems Coordinator for audio/visual support, streaming media and meeting recordation.
According to Information Technology Director Kim Crouch, “Greg surely was the “go to guy” during this crisis as he quickly found available PC and desktops to satisfy every request from Directors for staff to work remotely. And, with available software, Greg is able to provide real time assistance to users by connecting directly to their PCs. We are so very fortunate to have such a talented individual on the I.T. team.”
Congratulations Greg on a job well done!
Kent County Department Heads have selected SIERRA E. HORNEY from the Department of Public Safety as the April 2020 Employee of the Month.
Sierra is currently a Paramedic II and has worked for Kent County in the Division of Emergency Medical Services since September 2014. Her primary duties include treating patients using advanced emergency care procedures and insuring the high quality delivery of life support techniques.
Sierra stepped up early in her career as a Paramedic to act as a mentor to new employees, assisting them with orientation and system familiarity. Recently, she was chosen to take the lead on the social media presence for the department, developing an Instagram page and being the primary contributor to the EMS Division’s Facebook page. Sierra is described by her co-workers as being a natural leader, a pleasure to work with and always willing to help when needed.
According to Director of Public Safety Chief Colin Faulkner, “Sierra is an extremely capable paramedic always willing to go the extra distance. She is well liked by all and clearly a role model. Her willingness to promote the Department via our social media outlets is just one example of Sierra’s willingness to go above and beyond.”
Congratulations Sierra on a job well done!
Kent County Department Heads have selected MICHAEL R. LYNCH from the Department of Public Works as the March 2020 Employee of the Month.
Mike has worked for Kent County in the Division of Wastewater Facilities since October 2014. He began his career as a Maintenance Worker and advanced to a Maintenance Mechanic III work team leadership position in a relatively short period of time. His primary duties include performing highly skilled mechanical, pipe fitting and electrical maintenance and repair tasks, such as instrument calibration. His position requires special training for welding and brazing of cast iron, steel, stainless steel and aluminum. Mike also oversees, inspects, repairs and maintains sewage pumping stations, performing a variety of mechanical work assignments.
According to Director of Public Works Diana Golt, “Through his hard work and dedication, Mike maintains a large section of the County collection and transmission system and performs a wide array of maintenance duties with the assistance of his crew. He has taken every opportunity to learn new skills and obtain relevant certification which makes him an exemplary Public Works employee. Mike provides friendly public service whenever he is called upon, including stressful situations. He sets an example as a team player and is always willing to jump in and get the job done. Mike is an excellent selection deserving of the honor of being called Employee of the Month.”
Congratulations Mike on a job well done!
Kent County Department Heads have selected ROBERT L WATTS from the Department of Public Safety as the February 2020 Employee of the Month.
Robbie has worked for Kent County since October 2002 and now serves as the Operations Support Officer in the Emergency Communications Division. His primary duties include maintaining the computer aided dispatch (CAD) system that will result in the proper dispatch responses for fire services, ambulance services and paramedics of Kent County, training all new dispatch employees on the computer system and providing support for all emergency services and related computer systems.
Robbie was previously recognized as the February 2013 Employee of the Month when he was a Dispatcher III. At the time, his co-workers said he could be counted on to remain calm and professional in the most demanding and challenging situations. Today, his co-workers say the same, adding that he is always willing to tackle new projects and will get the job done.
According to Assistant Director of Public Safety Kevin Sipple, “Robbie spends countless hours trying to find ways to improve our delivery of 911 services to the public. He oversees the newly created Drone program, oversees and manages the Tyler Computer Aided Dispatch, Fire Records and Mobile Data Program and manages the GIS data for all programs involved with Public Safety. Robbie has also enhanced our outreach programs to include Rave Panic Button, Smart911 and PulsePoint.”
Congratulations Robbie on a job well done!
Kent County Department Heads have selected WARREN F. COLLINS from the Department of Administration as the January 2020 Employee of the Month.
Warren has worked for Kent County since August 2015 and serves as a Computer Support Technician I in the Information Technology Office. His primary duties include responding to and troubleshooting I.T. Help Desk calls, obtaining quotes for technology equipment, placing technology supply orders for the County, and overseeing the video surveillance and badging systems. Warren is the first line of support for those systems.
Co-workers describe Warren as very knowledgeable in the technology field and always willing to help solve any problems which arise. He is a family man and frequently shares stories about his children and grandchildren.
According to Director of Information Technology Kim Crouch, “Warren should be recognized for his outstanding work on the Recorder of Deeds hardware and software replacement project this past summer. As the project leader, Warren managed the orders for all the hardware and software and coordinated the hardware configuration with fellow co-workers and the software vendor. He led the team on a weekend to deploy the hardware and verify the system was operational. The Recorder of Deeds office was up and running the next business day.”
Congratulations Warren on a job well done!
Kent County Department Heads have selected ROBERT K. FRANKEL from the Department of Planning Services as the December 2019 Employee of the Month.
Bob has worked for Kent County since May 2017 and now serves as a Building Codes Inspector I in the Inspections & Enforcement section after initially working a few months as a WWF Plant Operator Trainee in the Public Works Department. His primary duties include inspecting buildings and property for compliance with County building, and enforcement of zoning, housing and property maintenance codes and ordinances.
Bob is praised by co-workers as always being well-prepared, and he has earned a well-deserved reputation for winning court cases due to that preparation and his presentation skills.
According to Planning Services Director Sarah Keifer, “Bob is the first code enforcement officer I’ve worked with who can essentially sell people on compliance with the code. So often both the complainants and the violators end up being friendly with him. We have a fairly new enforcement team and he has helped to set the standard for both customer service and successful enforcement. We’re very fortunate to have him as part of the department.”
Congratulations Bob on a job well done!
Kent County Department Heads have selected JONATHAN C. STEWART from the Department of Community Services as the November 2019 Employee of the Month.
Jonathan serves as a Recreation Program Supervisor II in the Parks & Recreation Division and has worked for Kent County since November 2017. His primary duties include organizing and coordinating recreational programs and leagues at the Recreation Center, various County parks and other locations.
Most notably, Jonathan used his creativity and savvy computer skills to take Kent County Parks and Recreation’s social media presence to new heights. He serves as content and video editor on the monthly “Recreation Update” show, creates additional video commercials highlighting events such as “Fright Night”, and created “KCPR The Rec”, a biweekly podcast giving our community an inside glimpse at recreational issues and news about upcoming programs.
According to Community Service Director Jeremy Sheppard, “Jonathan is an eager and creative team member. He strives to provide excellent customer service and works to drive community participation and engagement. He has a unique blend of soft skills and technical knowledge that makes our Department better.”
Congratulations Jonathan on a job well done!
Kent County Department Heads have selected SHIRLEY E. THOMS from the Department of Finance - Assessment Office as the October 2019 Employee of the Month.
Shirley started with Kent County in April 2006 as a Permit Technician and later transferred to the Planning Office and then ultimately to the Assessment Office in November 2012 where she currently serves as an Assessor II. Her primary duties include inspecting properties in the field to measure structures and collect data used in real estate assessment; researching parcel permitting and construction history and sales of real estate; and maintaining computerized property improvements for her assigned territory. Shirley is a State licensed Certified Assessor and was previously recognized as Employee of the Month in July 2009.
Shirley’s experience in the building permits and planning offices has proven helpful with routine property assessment tasks, but her research skills have benefitted her work product the most. She is routinely praised by property owners for effectively explaining the complex assessment process in Delaware and for her pleasant demeanor. On several occasions Shirley has designed creative exhibits to honor veterans, Kent County history, and special events in the Administrative Complex display case.
According to Finance Director Susan Durham, “Shirley has become a highly skilled property assessor for the County and willingly shares her knowledge with co-workers and constituents. She is very dedicated to Kent County and can be counted on to help out whenever needed.”
Congratulations Shirley on a job well done!
Kent County Department Heads have selected VANESSA A. MARTIN from the Office of the Kent County Recorder of Deeds as the September 2019 Employee of the Month.
Vanessa started with Kent County in September 2013 as a Permit Technician and later transferred to the Deeds Office in January 2017 were she currently serves as a Deed Clerk II. Her primary duties include verifying documents as to their accuracy prior to recording, cash receipting, assisting customers with research questions, and imaging recorded documents.
Her experience in the building permits office has proven to be very helpful to the office, and she has willingly shared her knowledge with co-workers. Supervisors praise Vanessa for her positive attitude and motivation to learn all about the history and importance of the recording process. She has excellent customer service skills and is always looking for the next challenge.
According to Kent County Recorder of Deeds Betty Lou McKenna, “Vanessa always exhibits enthusiasm with a positive attitude. She is courteous, friendly and extremely helpful when constituents come to the deeds office for information as well as for recording documents. Vanessa is very dedicated to her job as well as Kent County in general. She is an exemplary employee.”
Congratulations Vanessa on a job well done!
Kent County Department Heads have selected KENNETH A. ANDERSON Sr. from the Office of the Kent County Sheriff as the August 2019 Employee of the Month.
Ken started with the Sheriff’s Office in June 2017 and his primary duties include service of court-ordered subpoenas, maintaining records of service, conducting property inventory for scheduled sales, and assisting in the sale of property by the Sheriff.
Ken is a former Delaware State Police officer and previously worked as a uniform patrol officer at Troop 3, Auto Theft Detective for Kent and Sussex Counties, and Property Crimes Detective at Troop 3 until retiring in 2016 after 27 years
He is highly regarded for his professionalism and demeanor. His prior experience as a DSP Field Training Officer has proven especially helpful with the training and orientation of a new deputy sheriff in the Office.
According to Sheriff Lewis, “Ken is well organized and well suited for this new training assignment. He is always willing to share new ideas and is a big part of the daily office operations. It is a pleasure to have Ken as a part of the TEAM in the Kent County Sheriff’s Office. He is well deserving of the this high honor”
Congratulations Ken on a job well done!
MARGARET M. MANGIAMELE-ORLANDO
Kent County Employee Council selected and Kent County Levy Court has honored MARGARET M. MANGIAMELE-ORLANDO from the Office of the Kent County Sheriff as the 2019 Employee of the Year!
Margo started with Kent County in September 2008 and serves as Secretary in the Sheriff’s Office. Her primary duties include processing court documents and related paperwork; answering incoming telephone calls; assisting with Sheriff Sales; and numerous other clerical duties. Prior to transferring to the Sheriff’s Office in 2015, she worked in the Personnel Office and in the Register of Wills Office.
Current and previous supervisors report that Margo always exhibits enthusiasm and a positive attitude, making her a first-rate example of Kent County Levy Court’s commitment to excellent customer service. She is an exemplary employee, performing her duties in a timely fashion and always willing to assist others. In keeping with her spirit of service, Margo teaches classes for children at her local church and has been a member of the Clayton Fire Department Ladies Auxiliary for years.
According to Kent County Sheriff Brian Lewis, “Margo makes everyone in the office feel at home and welcomed, whether it is visitors to the office or coworkers. She is always pleasant, a pleasure to be around and her spirit is delightful. She is a great asset to this department!”
Congratulations Margo!
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